library+instruction+technology

This is a shameless plug for my committee's discussion forum at Midwinter. If you are not going to Boston or not interested in "discovery services" then go ahead and mark this post as read.

The RUSA/MARS Local Systems & Services Committee invites you to join our discussion forum 'Discovery Systems: Solutions a User Could Love?' at Midwinter.

When: Sunday, January 17, 2010 from 1:30-3:00 pm
Where: Westin Waterfront, Faneiul Room (Mezzanine Level)
425 Summer Street connected to the Boston Convention and Exhibit Center

Panelists include:

• Marshall Breeding, Director for Innovative Technology and Research, Vanderbilt University who will provide a brief "Overview of Discovery Systems."
• Cody Hanson, Technology Librarian, University of Minnesota, who will briefly discuss "User testing and feedback on Primo at the University of Minnesota."
  
• Frances McNamara, Director, Integrated Library Systems and Administrative and Desktop Systems, University of Chicago, who will briefly share experiences of the "LENS Discovery System, based on AquaBrowser." and; 
  
• Barbara DeFelice, Director Digital Resources Program, Dartmouth College who will discuss "Summon @ Dartmouth College: the User View."
  

Our panelists will highlight the experiences of libraries that have implemented "next generation discovery tools" that provide access to disparate library collections from a single search box. Panelists will focus their comments on user response and subsequent assessment of the local implementation. 

Discussion forum participants will be able to share their experiences with discovery tools and ask questions following the panelists. A summary of the key ideas gleaned will be posted on the MARS Local Systems & Services web page following Midwinter.

Photo credit: The photo "Magnified" was taken by Jake Bouma (jakebouma) on March 9, 2009 and uploaded to Flickr on March 10, 2009 with an Attribution-Noncommercial-Share Alike 2.0 Generic Creative Commons License. The photo was downloaded on January 3, 2010 from http://www.flickr.com/photos/jakebouma/3345296623/ 

Anaheim is fast approaching. Here is what I am planning to do (at the moment). Let me know if you are going to be in SoCal and want to get together.

Thursday, June 26

• Arrive at John Wayne Airport at Noon
• Dinner with LA friend

Friday, June 27

• OCLC Symposium: The Mashed-up Library, 1:30 to 4:30 p.m.
• Meet the MARtians Happy Hour (maybe), 5:30 to 7:30 p.m.

Saturday, June 28 

• Reference Services Section (RSS) Open House, 8 to 9 a.m.
• RSS Web Advisory Committee Meeting, 9 to 10:30 a.m. 
• Research to Understand Users: Issues and Approaches, 10:30 to Noon
• There's No Catalog Like No Catalog: The Ultimate Debate on the future of the Library Catalog, 1:30 to 3:30 p.m.
• ACRL-IS Current Topics Discussion I: Using the Social Web to Promote and Enhance Information Literacy, 4 to 5:30 p.m.

Sunday, June 29

• Beyond Gaming Tournaments, 8 to 10 a.m.
• What is the Future of Face-to-Face Reference? Is Face-to-Face Reference Dying?, 10:30 to Noon
• 14th Annual New Reference Research Forum, 1:30 to 3:30 p.m.
• RSS Executive Committee II, 1:30 to 3:30 p.m.
• Book Cart Drill Team Championship, 4 to 5:30 p.m.
• Dinner with former coworker

Monday, June 30

• Reference Services to Teens, 8 to 10 a.m.
• Booklist/Reference Books Bulletin: The Future of Electronic Reference Publishing, a View from the Top, 10:30 to Noon
• RUSA President's Program: Quality Service in an Impersonal World, 1:30 to 3:30 p.m.
• PLA President's Program: Jamie Lee Curtis 5 to 6:30 p.m.

Tuesday, July 1

• Auditorium Speaker Series featuring Khaled Hossein, 8 to 9 a.m.
• Disneyland/Disney's California Adventure

Wednesday, July 2 

• Disneyland/Disney's California Adventure

Thursday, July 3

• Fly out 9:45 a.m. and arrive in Columbus 7 p.m. 

Happy Friday the Thirteenth! I thought I would address your worst conference nightmare…wasting a session. It doesn't matter if it's ALA or ALAO (that's the Ohio ACRL chapter), but I usually end up sitting through one disappointing presentation. In this case, the content delivered didn't live up to expectations created by the session title and description. 

The issue with this specific session was the use of the phrase "lessons learned" in the title and the thought provoking questions posed in description. Instead of hearing about lessons learned or best practices or tips or sage advice…I heard an infomercial.  My disappointment stems from the content presented not being scalable or applicable to another institution. Don't tempt us with "How do you prioritize your resources and staff?" to only tell us that you were able to hire more librarians and have money for an information commons. That's great for you, however it's not practical or implementable for the majority of your audience.

The only transferable "lesson learned" (and not even to my local situation) I got out of the presentation is to share laptops between library departments. Do you use laptops for instruction and for lending to students? Great! Work with circulation/access services/whomever controls the lending side to pool laptops during peak times of the academic year. Use the majority of laptops for instruction at the beginning of the semester/quarter (when instruction is high and assignments low). Reverse the distribution model at the end of the semester. Let circulation/access services use your laptops for students to borrow to work on all of those end of term papers and projects. You're probably not doing much (if any) instruction at the end of the term. It's a win-win and a great way to extend those insufficient capital expense dollars.

Feel free to take a look at the PowerPoint slides.  You might get something out of them that is useful for your institution. My lesson learned for you? Go with your gut instinct when picking conference sessions. I'll try to do a better job with all of my schedule conflicts in Anaheim.

If I could do it over again, I would have gone to hear Paul Waelchli and Sara Holladay talk about "Fantasy Sports: The Road to Information Literacy Championships." Paul and Sara win the prize for information sharing! You have to appreciate the amount of time they put into creating an amazing Fantasy Football Toolkit for Libraries. Check it out…

• PowerPoint presentation slides
• Fantasy Football 101 Handout
• Fantasy Football Lesson Plan
• Bridge document linking Fantasy Football activities to ACRL Information Literacy Standards

"Leveraging the Economics of Information and Scholarly Communication Process to Enrich Instruction" was the rest of the title of this session presented by Kim Duckett and Scott Warren from NC State University. Their PowerPoint presentation (1.9MB) is available and you should read through the slides because I can't do them justice in this post.

Kim and Scott started with the argument that our students are not savvy enough to know when they have left our discovery tools to access paid content. Students have not made the connection yet, even though they probably have a similar mental model. Students normally don't consider how much money is spent to provide access to electronic journal articles. They go to the library web site and get access to the content for free (with few or little authentication barriers), so it's just like a lot of other content on the open web.

Strategies they have been using successfully with upper level classes…

Start with what students already know about the peer review process and build on their prior knowledge.  Challenge assumptions by asking:

• Why don't researchers just use blogs?
• Do all papers submitted get published?
• Are all journals equal?
• Do authors get royalties?
• How much does it cost an author to publish?

Examples of sticker shock were used to further challenge assumptions about how much scholarly content actually costs. This naturally leads to a discussion about why publishers charge so much and why libraries provide access to expensive content. They discuss the various stakeholders in the publishing process: author, publisher, database vendor, and library.

Continued discussion of the invisible web follows, where the concept that Google doesn't make a distinction when indexing content if it is free or free. The crawlers are just discovering content and making a pointer to it available for retrieval. Finally, Scott and Kim were able to leverage the existing mental model of online shopping (buying airline tickets at Expedia or Travelocity) to help the student make the connection between discovery and access.

Candice Benjes-Small and Eric Ackermann from Radford University spoke about how they redesigned their assessment process for instruction. They had reached a point where merely counting number of sessions was deemed no longer useful in measuring success.

All librarians had been using a standard student evaluation form that had a four point Likert scale and a single comment box at the end. They found the disconnect between the scores and the comments to be problematic and not useful in making changes. It was decided to modify the evaluation form to ask for qualitative feedback for each question.

The modified evaluation form asks the following three questions

1. I learned something useful for this workshop.

• Strongly Agree: Name one thing you learned from this workshop?
• Agree: Name one thing you learned from this workshop?
• Disagree: How can the workshop be improved?
• Strongly Disagree: How can the workshop be improved? 

2. I think this librarian was a good teacher.

• Strongly Agree: What did you like about the teaching?
• Agree: What did you like about the teaching?
• Disagree: What did you dislike about the teaching?
• Strongly Disagree: What did you dislike about the teaching? 

3. I would recommend this workshop to someone interested in library research.

• Strongly Agree
• Agree
• Disagree
• Strongly Disagree 

They chose a comment based metric methodology for assessment. This is similar to what the University of Virginia Library is doing with their balanced scorecard metrics.  "What did you dislike about the teaching?" was chosen as the question to measure. This would allow for the librarian teaching to have something tangible for improving instructional delivery. A target of less than 5% negative comments was set to be the measure for total success. Partial success would be achieved if 5 to 10% of the comments were negative. 

Advantages

• Evidence based
• Allows for goals to be set and measured
• Flexible to measure what you want to know

Disadvantages

• Time intensive, especially coding qualitative comments
• Difficult to change evaluation forms if you want to go back and measure another goal 

Questions to consider

• What do you want to know?
• How are you going to measure? 
• Are you going to focus on evaluation scores (quantitative) or comments (qualitative)?
• What is the target for success?
• Who is going to compile the results?

Their PowerPoint slides are available.

Amanda Izenstark and Mary MacDonald from the University of Rhode Island discussed how they revamped the library component of their university's First Year Seminar program. They have been doing FYS since 1995. FYS student mentors were not enthusiastic when bringing groups to the library. Content was stale. Librarians felt in a rut. They experienced a large number of cancellations. This prompted them to review their program and decided to make it more interactive for students. They also wanted to include a tutorial as part of program to focus on key information literacy concepts.

They used the backward design model from Making the most of understanding by deign and Debra Gilchrist's five questions (see their PowerPoint slides) to envision the revised program. Their new program included a pre-activity, library visit, and post-activity. They deemed the redesign a success, but decided to modify it based on student feedback. 

Detailed information can be found in their PowerPoint slides.

Anne Pemberton and Rachel Radom from University of North Carolina Wilmington shared their experience in creating and teaching a three credit hour course. The development of this course came out of a request from the computer science department. The Library had (and still) teaches two different one credit hour courses. 

Anne described the initial discussion by the Library staff and the pros/cons of the course having a library (LIB) designation in the course catalog. Anne listed some of the challenges the Library faced getting the course approved by the University's Curriculum Committee. She suggested talking to members of the committee before bringing the course proposal to identify questions early enough to get answers. 

Some ideas given during the presentation that I will probably integrated into the two credit hour course I teach:

• Structure assignment grades so that students with an A don't have to take a final (or do the final project in my class). 
• Assign students to take notes and post them on a wiki or blog. Have students review the notes at the start of the next class and make changes.
• Promote the course on the Library's web site.

Anne posted their PowerPoint slides (4.6 MB) and recommended reviewing her LIB 103 class blog for syllabus and assignment examples. Rachel also has her LIB103 syllabus and assignment online if you are interested.

I was glad I attended this session even though I've been teaching a two credit hour course for the past three years. My biggest challenge (frustration?) teaching the course is getting students to turn in assignments. It was reassuring to hear that others have experience many of the same challenges.

Feel free to take a look at what I used for our Library Research Methods course for this past Fall semester. You may also want to look at the modified syllabus for Spring.  

Laurel Ofstein from DePaul University's Center for Creativity and Innovation was the plenary speaker for LOEX 2008 in Oak Brook, IL. She described the nine dimensions of a creative environment:

• Idea support – are new ideas encouraged or judged?
• Trust and openness – are staff free to share ideas?
• Discussion – are staff comfortable enough to discuss the idea freely?
• Challenge and involvement – do staff feel that they own the organization and have a stake in success?
• Idea time – do staff have time to work on new ideas as part of normal job?
• Humor and play – are staff comfortable enough to be humorous at work?
• Freedom – are staff macro or micro managed?
• Risk taking – do staff feel they can fail and not be punished?
• Degree of conflict – are staff in competition with one another or other groups within organization?

 Laurel suggested a few tactics to focus creativity:

• Work backwards from the end solution.
• Ask the question, "Wouldn't it be nice if…" to help define outcomes.
• Ask the question, "In what ways might we…" to help define options.
• Challenge an assumption by writing down its opposite, identify advantages that could come from the challenges of the opposite assumption, study the challenged assumptions and identify new opportunities.

She recommended the book, Ideas are free: how the idea revolution is liberating people and transforming organizations for further reading.

You are invited to the Reference Services Section open house on Saturday, June 28 at 8 a.m. in the Palm Ballroom of the Sheraton Park Hotel (1855 S. Harbor Blvd).  Learn more about our section's committees and discussion groups. Refreshments are being provided courtesy of Emerald Publishing Group. 

Make sure to attend the 14th Annual New Reference Research Forum on Sunday, June 29 from 1:30 to 3:30 p.m. at Hilton Anaheim, Conference Room 8. The three peer-reviewed research projects that will be presented include: 

• The READ Scale (Reference Effort Assessment Data) Project: Qualitative Statistics for Meaningful Reference Assessment, A Report of the National Study – Bella Karr Gerlich & G. Lynn Berard
• Does Size Matter? Examining Trends in the Provision of Remote Reference Services in Academic and Public Libraries – Denise Agosto, Eileen Abels & Lorri Mon
• Problems, Processes and Judgments: User Expectations of Online Reference Service – Lynn Westbrook

Read more about the other Reference Services Section programs and discussion groups taking place at Annual on the RSS Events page. Feel free to contact me if you have any questions. I'll do my best to answer them or direct you to the correct person.

Disclosure statement: Yes, this is a shameless plug for the Reference Services Section. I do it because I am a member of the RSS Web Advisory Committee and RSS Co-Web Manager. Spreading the word about our activities is an easy thing for me to do with this blog.

This was one of the two "current issues" discussion groups sponsored by ACRL's Instruction Section (IS) at Midwinter. I was planning to go to both, but impromptu Collage training (more on that in another post) changed my plans. The topic for this discussion is very relevant to me as an instructor. IS has an overview page for this discussion (the link should be good for awhile…but I know they are planning a redesign eventually).

Scott Scheidlower from York College (CUNY) lead the discussion. Scott started by reminding us that the student, the institution's disability coordinator, and the instructor/librarian are all responsible for student success.  We must accommodate special requests if possible, except if they are prohibitively expensive. The student's disability must be documented with the institution for the accommodation to be required.

Invisible disabilities are not seen by casual observation. Invisible disabilities can include deafness, dyslexia, color blindness, depression, and mental illness. It is okay for us to ask how to help someone. It is not okay to ask what the disability is specifically.

Scott is a firm believer that we should understand and effectively use Gardner's multiple intelligences to increase student learning. Scott had created 10 scenarios and assigned each table to discuss two. I jotted down notes as each table reported their ideas.

These ideas can be used to improve your teaching technique and handouts for students with/without disabilities:

• speak clearly and depending on the room louder than normal
• face your students when speaking (speechreading aka lip reading)
• make sure you are illuminated in a dark room
• gesture with your hand or with a laser pointer instead of saying "click the search button"
• number handouts instead of relying on color to distinguish the
• use shading or patters on charts and graphs instead of colors
• label colors with numbers
• consistently use the same shape to represent a color (e.g. triangles are red, squares are blue)
• ask a student to take notes and make them available to the entire class
• ask a student to navigate the computer allowing you the ability to maintain eye contact and gesture freely
• accept alternative assignments if possible
• determine if your disability services office provides a scribe service

These ideas can be used to improve the computers in your libraries and your library's web sites:

• install a text to speech screen reader on computers
• install voice recognition software on at least one machine
• use alt text in html pages to be very descriptive of the image being displayed
• don't use frames and limit the use of tables to layout pages

One participant suggested that we find out if our institution was a member of Recording for the Blind & Dyslexic. She had positive experiences working with "RFB&D" to obtain materials for students.

Scott recommended that we read the following references for more information.

Fabio, D. (1994-2007). Howard Gardner's multiple intelligences. In Encyclopedia of educational technology. Retrieved December 3, 2007, from <http://coe.sdsu.edu/eet/Articles/multiintell/index.htm>

Hernon, P., & Calvert, P. (Eds.). (2006). Improving the quality of library services for students with disabilities. Westport, CT: Libraries Unlimited.

Hurst, A. (1996). Reflecting on researching disability and higher education. In L. Barton (Ed.), Disability and society: Emerging issues and insights (pp. 123-46). Longman sociology series. London: Longman.

Konur, O. (2006, July). Teaching disabled students in Higher Education. Teaching in Higher Education, 11(3), 351-363. Retrieved January 3, 2007. doi:10.1080/13562510600680871

U.S. Department of Justice. (n.d.). ADA home page. Retrieved November 27, 2007, from <http://www.usdoj.gov/crt/ada/adahom1.htm>

[tags]ALAMW08, Midwinter08[/tags]